For over 18 years I have been interviewing applicants, since 2007 I started interviewing virtual assistants. This is what has helped me be successful in finding top talent.
The Top 6 Questions To Always Ask in an Interview
Ask the reason why they have left their last 3 - 5 employers. If each employment has been under 12 month and the VA responds with "to move to green pastures or improve my career ". History predicts that you will only have your new VA for up to 12 months and then you will need to re-hire and re train.
Tell me how you improved your skills in the last 12 months? Tell me the name of the last book you read and when? Here you are looking for applicants who are self learners.
Tell me about your greatest achievement, a time you stepped outside your comfort zone. You are looking for answers that show your VA is resilient, can work under pressure and go the extra mile for you. I personally select team members who have traveled or worked outside of the Philippines. Travelling is an experience of stepping outside your comfort zone.
Why should I give this role to you over the other applicants I have interviewed. This is an opportunity for the VA to share with you their strengths, see if they have researched you or your business and have a good understanding.
What was your take home salary per month, what did you receive in your bank account or pocket. Was this salary for a day or evening shift? Taxes and benefits can be very different to what we are used to paying in Australia. Be clear that your VA is answering gross or net. Know what exactly went into their pocket manages salary expectations. Also understanding if rates are referred to a day or night shift. Night shifts are paid a higher rate for the inconveniences on their social life and stress to their health.
Can you supply me the contact details of your last 3 Managers? With the popularity of social media including Facebook, Linkedin, Twitter and Google+, not to mention the affordability of mobile phones worldwide and free email, If an applicant can not supply contact details of a previous manager this is a red flag there was an issue.
Your selection List to Hire Against: