Tip1: The Fastest Way to Communicate Instructions to your Virtual Assistant

Posted by Matt Kesby on 16-Mar-2017 08:51:15


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Topics: Outsourcing & Offshoring, Managed operations, virtual assistant, Cebu Offshoring, Philippines Offshoring, productivity tips, working with virtual assistants

What is Managed Operations? Smart Offshoring for SME's!

Posted by Fiona Kesby on 22-Oct-2016 12:10:00

Businesses have found that offshoring to the Philippines is easier and more successful when done through managed operations, because:

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Topics: Outsourcing & Offshoring, inbound marketing, Managed operations, offshoring, Virtual Assistance

Number One Tip for Success using a Virtual Assistant

Posted by Fiona Kesby on 21-Oct-2016 15:45:00

Remember they are a human. It is a relationship and like all good relationships are built on a foundation of communication.

It is a pretty exciting time with your vision on how you are going to scale your business, you finally have the additional admin support that you couldn't previously afford. You have offshored all your low-value tasks and now you are free to spend more time on strategic and client-facing activities.

The most important tip I can share with you is to remember your VA is human and not a Robot.  They have thoughts feelings and ideas.  They have good days and bads days just like you.  

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Topics: Outsourcing & Offshoring, Virtual Assistance

How to Minimise the Risks of Offshoring

Posted by Matt Kesby on 18-Oct-2016 13:11:00

You’ve probably heard the stories. A friend hired a software developer in another country, and the guy didn't deliver. A company on the other side of the world promised you 100 articles a day, but you ended up having to correct the grammar.

In such situations, you asked for a product, waited for it to be made, and saw the result. You had little control over the production or process, received inconsistent updates if any, and rarely or never talked with the person creating the product or performing the task.

Yet you don’t want to give up offshoring. It’s cheaper by at least half of what you’d pay in your own country.

So what can you do? You can open a subsidiary in a cheaper country. But you know you won’t, because you don’t need to, you can’t afford it, or it’s just not worth navigating the regulatory maze you usually find in places with lower wages.

Is there a middle ground, then? Is there a way to enjoy the benefits of offshoring while protecting yourself from the risks — risks that could jeopardise your business?
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Topics: Outsourcing & Offshoring

How to Find Great Talent When Outsourcing

Posted by Matt Kesby on 14-Oct-2016 12:55:00

 "How do I find a great talent to outsource my work or add to my team?"

Someone asked this question on Quora and it got me thinking. I'm sharing a version of my answer here.

Finding a person with the skill, talent, experience, and personality that fit your team is difficult when done face-to-face. This becomes a bigger challenge when outsourcing, one that scares clients away forever once it's done wrong.

Unfortunately, all too often, it is done wrong.

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Topics: Outsourcing & Offshoring, Managed operations

Why Cebu is a Top Bet for Startups and Outsourcing to the Philippines

Posted by Matt Kesby on 13-Oct-2016 11:18:00

Today we learned one more reason to love Cebu City, Philippines. It's one of the best possible alternatives to Silicon Valley, if you ask writer Josh Steimle over at Entrepreneur. And it's a global contender for social enterprise, if you talk to entrepreneur Ravi Argawal.

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Topics: Outsourcing & Offshoring

Infographic: Content Marketing Team Tasks

Posted by Matt Kesby on 15-May-2015 08:30:00


When you’re launching a content marketing campaign with a small team and budget, you need to plan your moves a bit more wisely. This starts with selecting the right team and knowing what tasks you need them to do.

Below are a few of the more content marketing team tasks, so look for their corresponding skills when you begin assembling your content marketing team. 

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Topics: Web Marketing, Outsourcing & Offshoring